When chatting with your visitor your goals are to exceed her expectations and answer her questions correctly. Provide Chat has the tools that allow you to reach your goals.
Never leave your visitor in the dark. With the typing indicator your visitors will know that you're preparing a response to their question.
When the chat ends your visitor can email a transcript of the chat to themselves. This will cut down on your support time and make things easier for your visitor. They can now use the chat for future reference without having to contact you and ask the same questions again.
Provide Chat is hosted on best-in-class cloud servers to ensure that when you and your visitor exchange messages they're instantly received. Fast chats mean happy customers.