Simply put, live chat software saves you money.
With Provide Chat you'll greatly reduce the amount of minutes used up by an expensive toll-free customer service line.
When your site visitors notice your "Live Chat Online" button they'll begin contacting you through live chat instead of phone. Live chat is so easy to use, with just one click your customer can be chatting with you live. When compared to the process of making a phone call, it's much faster. Not only will this greatly improve your customer's experience with your site, with an increase in chat requests you'll notice the minutes used on your toll free number decrease.
Keep in mind that online chat has become as common a web experience as using a web browser. The vast majority of web visitors are already familiar with using online chat. People everywhere chat through Facebook, Google Hangouts, Skype and more. Provide Chat simply expands on this experience by allowing your customer to chat live with you.
A single live chat operator can chat with several customers at once, whereas an agent using the phone can only chat with one person at a time. This allows you to make better use of your customer service reps time. Fewer sales and support representatives are needed, since their time is used more efficiently.
Not only that, messages can be exchanged even more quickly and conveniently than via email. With email a customer service rep has to dedicate their time solely to responding to one customer at a time, with Provide Chat an agent can have several chats going at once.