ProvideChat Forum

Could call waiting

2011-10-11T18:15:19Z

Could call waiting alerts only be shown to people that have the departmental role assigned to them?

Currently this is not the case and the following happens:

At the moment I have 2 departments
1. Sales
2. Support

I have 2 operators
1. Jack - assigned the sales department role
2. Gill - assigned the support role.

HI,

2011-09-21T21:49:31Z

HI, I have just signed up on your free trial to have a look around, great product by the way.

I have re-posted this under a new heading.

OK, here is my scenario.

I am launching an auction site for which I wanted the online chat for to add value to the Help/Support Desk. I have not launched it yet, hopefully in 2-3 weeks.

Can you assist is resizing the chat image that is displayed on our sit

2011-09-18T21:36:55Z

Can you assist is resizing the chat image that is displayed on our site? It is a bit too big and is being cut off, we would like to have it resized if possible. Who would we reach out to on this?

Chat function delaying page loading

2011-08-30T02:56:15Z

Hi,

Last week I installed the full provide chat code on our website www.macsadventure.com in full, complete with custome available/unavailable custom images etc.

On the good positive side, making the function more visible has significantly increased the number of users making use of the chat functionality.

On the negative side the code is slowing down the page load for every page it is installed on by a second or two. Obviously this is detrimental to user experience and SEO.

Would really appreciate it if you could have a look at this and get back to me becasue if it doesn't resolve I am going to have to pull from my site and cancel subscription.

I look forward to hearing from you.
Cheers
Neil

Chat screen running very slowly after being logged in for a while

2011-08-30T02:53:27Z

We seem to be having a problem with the chat monitor screen.

When first logged in it is not a problem but after 10 minutes or so it all runs very slowly so accepting a chat and chatting or scrolling down to see who is on the site are painfully slow and in most cases i need to log out and log back in to continue with the chat.

Can you advise how speed it up and stop the system hanging.

Many thanks

Duncan Munday

Hi, I run two websites for a hosting provider, however the same two p

2011-07-04T21:51:15Z

Hi,

I run two websites for a hosting provider, however the same two people manage support for both sites. Is it possible to put one installation on both websites?

Hi,

2011-06-23T20:31:52Z

Our live chat button doesnt seem to display in Internet exlporer 7 or 8, is there a reason for this?

I would like the ability to delete transcripts.

2011-06-20T19:15:52Z

I would like the ability to delete transcripts.

server compatability

2011-06-01T17:13:10Z

Does your system work with a SQL server Data Base?

Hi, I run two websites for a hosting provider, however the same two p

2011-05-26T17:58:20Z

Hi,

I run two websites for a hosting provider, however the same two people manage support for both sites. Is it possible to put one installation on both websites?

Hi - just wondering how many chats an agent can handle at once or is i

2011-05-22T21:34:41Z

Hi - just wondering how many chats an agent can handle at once or is it unlimited? Thanks.

Does each user (operator) have to go to the website and login for this

2011-05-18T16:39:50Z

Does each user (operator) have to go to the website and login for this to work? If so, are there any future plans to make a simpler (operator/client side) login? Something that could automatically start at computer start up?

Anyone know what happened to the providechat support

2011-05-17T20:10:00Z

I sent over a couple emails to the staff from the admin section and wanted to know if people are experiencing the same issues?

want help

2011-05-01T21:16:25Z

Can you assist is resizing the chat image that is displayed on our site? It is a bit too big and is being cut off, we would like to have it resized if possible. Who would we reach out to on this?

Non-browser chat monitor

2011-05-01T21:15:03Z

Is there now, or is there to come, a non-browser based chat monitor? Something I could install and start at startup?